Sumitomo Electric Group Careers

Description

• Communication: Lead cross functional team meetings both in person and by using virtual technologies (TEAMS/WEBEX). Prepare investigative reports/customer 8D reports/ which effectively summarize and communicate root cause analysis, improvement plans, technical details including product dimensions, corrective handling methods and product cautionary instructions. Prepare presentations and present findings in internal / external meetings. Lead meetings with customer as required.
• Product Testing and Validation: Able to read product drawings/inspection standards, understand product tolerancing and prepare product test and dimensional reports for submission to customers. Be able to utilize lab equipment while performing investigations/responding to customer inquiries (measuring microscope, Keyence Measuring Systems, Profile Projector, Melt Flow Indexer, polarizing microscope, tensile tester, etc.) Train QA members on new equipment usage and troubleshooting issues.
• Corrective Action: React quickly to customer complaints and inquiries (initial cross-functional team meetings, 3D submission, root cause analysis, 8D submission, effectiveness audits), ensuring all customer specific requirements related to claims are met. Requires quick identification of suspect ranges, containment of suspect product and effective communication with customers. Develop strong understanding of production processes.
• Containment Action: Provide SEWS customers with sorting/containment support when required, including the development of Temporary Work Instructions (TWI) and quality alerts as necessary, the certification of shipments and issuance/tracking of RMA’s. Work with QA/Manufacturing/Warehouse to ensure suspect materials are contained. Must develop strong skills with backtracking/identification of suspect range, working with manufacturing to identify clean points.
• QMS Management: Support the maintenance of QMS systems for injection molding / assembly processes (FMEA/Control Plans/Work Instruction), supporting in periodic systems reviews and in internal/external QMS audits. Responsible to maintain plant compliance with IATF 16949 requirements. Position will support the creation/confirmation of work instructions/forms for the QA Lab and In-Line area. Be able to explain Core Tools and develop mastery of Control Plans/FMEA’s/Attribute Studies/Gage R&R/MSA, 8D’s, 5Whys, SCR documents, etc.
• Auditing: Audit processes to confirm compliance with SWS, IATF, Government and Customer requirements. Perform process audits, 5S audits, RU ready audits. PK Audits (including audit preparation), work compliance audits of operators, Open Operation Audits and other audits as assigned.
• Process Change Management: Notify customers (SCR’s/Process Change Requests) of future changes in production location / method / molds / machine to ensure quick approvals. Perform RU Ready Audits, manage product trials, material validation, first shipments, etc.
• Quarantine Control: Oversee and support daily quarantine control activities to ensure robust control of non-conforming product (scanning, moving, disposition), including the development of temporary work instructions for proper product disposition. Ensure the backtracking activities are robustly implemented.
• Training: Train QA department members (training on new equipment, training of new testing methods, other training as applicable) to ensure optimum and proper use of equipment and standardization.